customer care
Our mission is to provide you with the ease of shopping online and to make your experience as enjoyable and satisfying as possible.
Customer Care includes:
Delivery Information
At eshe we make every effort to ensure your purchase gets to you quickly, safely and in the most cost effective way possible. We endeavor to dispatch all orders within 24 hours, however we do ask for your patience during busy periods.
Your order will be packed and dispatched, provided;
- The item you have ordered is in stock
- Your delivery address has been verified
- Payment has been approved
Australia Wide
As a valued customer we are happy to provide you with free Registered Postage for all purchases over $100. Delivery times are between 9am and 5pm Monday to Friday. Most orders will arrive in 1-6 working days.
The expected delivery time frame from your order placement is as follows:
|
State |
Business Days |
|
ACT, NSW, SA, VIC |
2-4 Days |
|
QLD, TAS, NT |
3-5 Days |
|
WA |
1-2 Days |
For more information please visit the Australia Post and select Regular Post.
International Deliveries
We provide you with two options for International deliveries, Standard Airmail delivery takes between 3-10 working days and costs $20. The other option is Express Airmail which takes 3-7 days and costs $60.
|
Standard Airmail |
$20 |
|
Express Airmail |
$60 |
Refunds and Exchanges
Unless otherwise stated you may return any purchased item for refund or exchange*. Your satisfaction is paramount to us, so please take the time to familiarize yourself with our Refund and Exchange Policy.
- All items must be in new and unused condition, with all tags attached.
- You have indicated your intention to exchange/return within 7 days of the date of delivery.
- If items are being exchanged, we will post the replacement to you free of charge.
If you would like to return or exchange an item, simply Click Here to send us an email and we will provide you with a Returns and Exchanges form, and other important information. Please note: We do not accept exchanges if you have not completed our Refund and Exchange form.
*Due to Health Regulations we cannot accept returns on earrings or hair accessories unless they are faulty. We do not offer change of mind returns on items that have been altered/custom made. Refunds will issued if the product was not as described, incorrect, or is faulty. In the case of a faulty item eshe will offer these services in order; repair, replace (where available) or refund. If the item cannot be repaired or replaced, eshe will issue a refund via the payment method selected at checkout.
Security and Privacy
It is paramount that you feel secure while shopping at eshe! If you have any queries about our online security that is not covered below, please do not hesitate to contact us.
Eshe jewellery values your security. we use Camtech an electronic payment gateway endorsed by the major banks including the Commonwealth Bank, National Bank, ANZ and Bank West. The Camtech Merchant Server uses 1024 bit rsa/56 bit des encryption, to ensure that transaction details are protected and cannot be read over the internet.
We value you highly as a customer, and promise to never sell or distribute your private details to third parties- ever! We may use your contact information to keep you updated on special offers and information relating to the website and store.
